Our main priority is to create a seamless shopping experience. To achieve this, we want to ensure that our customers feel safe while shopping and have full confidence in the authenticity and quality of the products. We also believe that as a company, we should strive for overall sustainability. The need for traditional corporate sustainability is rather relevant to companies dealing with production processes and companies using intensive logistics networks that contribute to greenhouse gas emissions. SneakerStore doesn't deal with any of that. So why do we have our own sustainability policy? The reason is our belief that every link in the industry chain has an influence on its surroundings and thus the opportunity to do the right thing.

For us, sustainability is not only about environmental challenges. At SneakerStore, we understand sustainability as a responsibility to customers, the community and our environment. We believe that sustainability in our industry is inextricably linked to the 100% authenticity and quality of the products we offer. It's not an advertising campaign, but a respect for our customers. We consider it absolutely necessary that respect for customers and their preferences be at the forefront in the remaining areas of sustainability; social and environmental.

At SneakerStore you have access to a range of premium products, knowing that what you are buying is authentic.Every single item that passes through us goes through a rigorous inspection process and is analysed in detail by our own team of experts. We also engage in regular education in this area to keep up to date with new technologies, materials and releases, so you can be sure that the items are legit and that you are dealing with professionals in the field. The process of guaranteeing the authenticity of products consists of the following three steps:

The products we offer are unworn and in original condition, including original accessories (for example, spare laces) and original packaging (box in the case of shoes). In the world of sneakers, this condition is also referred to as DS. DS stands for 'DeadStock' which means brand new, 'fresh' and in original condition. So, for example, if the shoes were previously worn, they are no longer DS and cannot be resold. When checking the quality of our goods, we focus on checking 100% of the condition of the product, accessories and packaging so that the customer receives goods in their original condition every time, without signs of wear or damage.

Our most valuable commodity at SneakerStore is undoubtedly our customers. Acquiring, retaining and helping customers is therefore an important part of achieving long-term sustainability. Additionally, we believe that providing a safe and healthy place to shop is critical to our success. Our team routinely conducts surveys to measure customer satisfaction as part of our work to support the sustainability of customer satisfaction. According to the feedback, we have high customer satisfaction, which is proof of the work done so far. However, despite the positive feedback, we are constantly striving to improve by improving our processes and overall way of working. All store and product ratings are drawn from real customer feedback via web communication, social networks and third parties. Currently, we use a number of ways to establish contact: by e-mail, by phone, via social networks and using a conversational chatbot on our website.

At Sneakerstore, we care deeply about the environmental sustainability. It is an issue that is probably most often associated with corporate sustainability. As part of the solution, we are working on an extensive plan in the form of a long-term roadmap to minimize the impact of our activities on the environment and meet all relevant obligations. We are currently working on the implementation of ecological packaging materials and the possibility for our customers to offset the carbon footprint of the parcel shipping.