Authenticity Guarantee
Authenticity guarantee
We want you to shop your favorite brands with us, confident that you're getting the real thing. Every item we sell undergoes a rigorous inspection, carefully authenticated by our own team of experts.
At SneakerStore you get access to a range of premium products with the peace of mind that what you're buying is real. We stay continuously educated in this field to keep up to date on new technologies, materials and releases, so you can be sure of the legitimacy of the items and that you're dealing with professionals in the industry. The process of guaranteeing product authenticity consists of the following three steps:
Verification process
Stocking
We make sure to source our products only from original manufacturers and trusted sources.
Inspection
The product is carefully inspected by our staff:
- Taking a photograph of the product
- Quality check (SKU, size, condition)
- Authenticity check of the product
Shipping
The product is prepared for shipment to the buyer only once it has passed the previous inspection - the process is monitored by an electronic system to prevent human error.
Quality
How do we check quality?
We only offer unworn goods in their original condition, including original accessories (such as spare laces) and packaging (the box for shoes). In the sneaker world, this condition is called DS, short for DeadStock - meaning new and untouched, just as it came from the factory. If the shoes have already been worn, they are not DS, and we don't sell that kind of item. We check quality down to the last detail - the product, the accessories and the packaging - so you'll always receive goods with no signs of wear or damage.
Customer care
How do we take care of our customers?
Our customers are the most important thing to us. We want shopping with us to be safe and enjoyable, which is why we regularly ask about satisfaction – so far it's looking good, but we keep striving to do better. Reviews of the store and the goods come only from real customers, whether from the website, social media or third parties. You can reach us by email, phone, social media or the chatbot on our website.