General Terms and Conditions

These general terms and conditions (hereinafter referred to as the „terms and conditions“) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the „Civil Code“)

I. Basic provisions

1. These terms and conditions govern the mutual rights and obligations of the seller and the buyer (hereinafter referred to as: „buyer“), who enter into a purchase contract for goods through the web interface located on the website available at the internet address (hereinafter referred to as the „online store“) or at the seller's premises or in another manner.
2. The provisions of the terms and conditions are an integral part of the contract concluded between the parties, as a rule through the online store.
3. Deviating arrangements in the purchase contract take precedence over the provisions of the terms and conditions.

II. Information about goods and prices

1. Information about the goods, including the stated prices of individual goods and their main characteristics, is provided for each item in the catalog of the online store. The prices of the goods are stated including value added tax, all related fees, and the costs of returning the goods, if such goods by their nature cannot be returned by the usual postal route. The prices of the goods remain valid for as long as they are displayed in the online store. This provision does not preclude the conclusion of a purchase contract under individually agreed conditions.
2. Information about the costs associated with packaging and delivery of the goods is published in the online store. The seller points out that the goods offered within the online store, as well as goods otherwise offered by the seller, are used goods (hereinafter referred to as „goods“), whereby, pursuant to the Act on value added tax, the so-called special scheme applies to the goods, whereby the basis of value added tax is only the markup (margin), reduced by the tax on this markup.

III. Order and conclusion of the purchase contract

1. The buyer places an order for goods in the following ways:
   • through their customer account, if they have previously registered in the online store,
   • by completing the order form without registration.
2. The information provided in the order is considered correct by the seller. A condition for the validity of the order is the completion of all mandatory information in the order form and the buyer's confirmation that they have familiarized themselves with these terms and conditions.
3. Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the email address that the buyer entered when ordering. The current terms and conditions of the seller are attached to the confirmation. The purchase contract is concluded upon confirmation of the order by the seller to the buyer's email address.
4. In the event that the seller is unable to fulfill any of the requirements stated in the order, they will send the buyer to their email address an amended offer. The amended offer is considered a new proposal for a purchase contract and the purchase contract is in such a case concluded upon the buyer's confirmation of acceptance of this offer to the seller at their email address stated in these terms and conditions.
5. All orders sent by the buyer are binding. The buyer may cancel their order until they have not been delivered a notice of acceptance of the order by the seller. The buyer may request cancellation of the order also by telephone at the seller's telephone number or the seller's email stated in the online store.
6. In the event that an obvious technical error occurred on the part of the seller when stating the price of the goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this quite obviously erroneous price, even in the event that the buyer was sent an automatic confirmation of receipt of the order according to these terms and conditions. The seller shall inform the buyer of the error without undue delay and send the buyer an amended offer to their email address. The amended offer is considered a new proposal for a purchase contract, and the purchase contract is in such a case concluded upon confirmation of acceptance by the buyer to the seller's email address.
7. The purchase contract may also be concluded at the seller's premises, whereby the buyer will be notified of the wording of the terms and conditions when purchasing the goods.

IV. Customer account

1. Based on the buyer's registration made in the online store, the buyer may access their customer account. From their customer account, the buyer may place orders for goods. The buyer may also order goods without registration.
2. When registering for a customer account and when ordering goods, the buyer is obliged to provide truthful information. The buyer is obliged to update the information stated in the user account. The buyer is responsible for the accuracy of the information when ordering goods, and the seller always assumes it to be correct.
3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The seller bears no responsibility for any misuse of the customer account by third parties.
4. The buyer is not entitled to allow third parties to use the customer account.
5. The seller may cancel the user account, in particular in the event that the buyer no longer uses their user account for a longer period, or in the event that the buyer breaches their obligations under the purchase contract and these terms and conditions.
6. The buyer acknowledges that the user account may not be available continuously, in particular with regard to the necessary maintenance of the seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

V. Payment terms and delivery of goods

1. The buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:
   • by cashless transfer to the seller's bank account,
   • by cashless payment card,
   • cash on delivery in cash/by card upon delivery of the goods.
2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise below, the purchase price is understood to also include the costs associated with the delivery of the goods.
3. In the case of payment in cash, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable according to the seller's instructions.
4. In the case of payment via a payment gateway, the buyer proceeds according to the instructions of the relevant provider of electronic payments.
5. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's bank account
6. The seller does not require any advance payment or other similar payment from the buyer in advance. Payment of the purchase price before dispatch of the goods is not an advance payment.
7. Pursuant to the Act on the registration of sales, the seller is obliged to issue a receipt to the buyer. At the same time, they are obliged to register the received sale with the tax administrator online, or in the event of a technical outage, at the latest within 48 hours.
8. The goods are delivered to the buyer in accordance with the contract, whereby the costs of delivering the goods, depending on the method of dispatch and receipt of the goods, are stated in the buyer's order and in the confirmation of the order by the seller. In the event that the method of transport is agreed on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
9. If the seller is obliged under the purchase contract to deliver the goods to the place designated by the buyer in the order, the buyer is obliged to accept the goods upon delivery. In the event that, for reasons on the part of the buyer, the goods must be delivered repeatedly or in a manner other than that stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with another method of delivery
10. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects, notify the carrier immediately. In the event of finding a breach of the packaging indicating unauthorized entry into the shipment, the buyer need not accept the shipment from the carrier.
11. The seller will issue a tax document – an invoice – to the buyer. The tax document is sent to the buyer's email address.
12. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including the costs of delivery, but at the earliest upon receipt of the goods. Responsibility for accidental destruction, damage, or loss of the goods passes to the buyer at the moment of receipt of the goods or at the moment when the buyer had the obligation to accept the goods but, in breach of the purchase contract, failed to do so.
13. Skip Pay service: By using the service, you agree to the Skip Pay terms and conditions. More about the processing of personal data here. All information available on the Skip Pay website.

VI. Withdrawal from the contract

1. A buyer who concluded the purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract.
2. The period for withdrawal from the contract is 14 days:
   • from the day of receipt of the goods,
   • from the day of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts,
   • from the day of receipt of the first delivery of goods, if the subject of the contract is regular repeated delivery of goods.
3. The buyer cannot, among other things, withdraw from the purchase contract:
   • for the provision of services, if they were performed with their prior express consent before the expiry of the period for withdrawal from the contract and the seller informed the buyer before concluding the contract that in such a case they have no right to withdraw from the contract,
   • for the delivery of goods or services whose price depends on fluctuations of the financial market independent of the will of the seller and which may occur during the period for withdrawal from the contract,
   • for the delivery of goods that were adjusted according to the buyer's wishes or for their person.
4. The buyer may make the withdrawal from the purchase contract by any unequivocal statement.
5. To withdraw from the purchase contract, the buyer may use the sample form available on the page www.sneakerstore.cz/vraceni-zbozi/ provided by the seller. The buyer may make the withdrawal from the purchase contract by telephone, orally, or by email. The seller will confirm to the buyer without delay the receipt of the withdrawal from the purchase contract.
6. A buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of the withdrawal from the contract to the seller. The buyer bears the costs associated with returning the goods to the seller, even in the event that the goods cannot be returned by their nature by the usual postal route.
7. If the buyer withdraws from the contract, the seller will return to them, without delay, but at the latest within 14 days of the withdrawal from the contract, all funds including the delivery costs that it received from them, and that in the same manner. The seller will return the received funds to the buyer in a different manner only if the buyer agrees to it and if no additional costs arise for them as a result.
8. If the buyer chose a delivery method other than the cheapest method offered by the seller, the seller will return to the buyer the costs of delivering the goods in the amount corresponding to the cheapest offered method of delivering the goods.
9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to it or proves that they sent the goods to the seller.
10. The buyer acknowledges that the subject of the purchase includes not only the footwear itself, but also its original box from the manufacturer, which is considered an integral part of the purchased goods. The buyer is therefore purchasing both the footwear and its original packaging (box), which, for certain goods, has a fundamental influence on its value, especially for collector's or limited-edition models. In the event that the buyer exercises the right to withdraw from the contract, they are obliged to return to the seller both the footwear and the original box in which the footwear was delivered. In the event that the original box is not returned, or is returned damaged, this will be considered a reduction in the value of the goods, and the seller is entitled to take this fact into account when returning the purchase price. We recommend returning the goods in a protective transport box so that no damage to the original packaging occurs during transport.
11. The seller is entitled to withdraw from the purchase contract due to sold-out stock, unavailability of goods, or when the manufacturer, importer, or supplier of the goods has interrupted the production or import of the goods. The seller will without delay inform the buyer via the email address stated in the order and will return, within a period of 14 days from the notice of withdrawal from the purchase contract, all funds including the delivery costs that it received from the buyer on the basis of the contract, in the same manner, or in a manner determined by the buyer.

VII. Rights arising from defective performance

1. The seller is liable to the buyer that the item has no defects upon receipt. In particular, the seller is liable to the buyer that the item
   • corresponds to the description, type, quantity, quality, functionality, compatibility, and other characteristics that are stated for the goods,
   • is suitable for the purpose for which an item of this type is usually used, or for which the goods were advertised by the seller,
   • is delivered with all accessories and instructions for use,
   • corresponds in quality and design to the sample or template, if they were provided,
2. The buyer is entitled to raise a complaint about a defect that manifests itself in the goods within a period of two years from its receipt. For used goods, this period is shortened to as little as one year. The period does not run for the time during which the buyer cannot use the goods, if they raised the complaint about the defect justifiably. The court may grant the right arising from a defect even in the event that the buyer did not raise the complaint about the defect without undue delay after they could have discovered it with sufficient care.
3. If the goods have a defect, the buyer may demand its removal. According to their choice, they may demand the delivery of new goods without a defect or repair of the goods, unless the chosen method is impossible or, compared to the other method, disproportionately costly. The seller may refuse to remove the defect if it is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value that the goods would have without the defect.
4. The seller will remove the defect within a reasonable time after it is raised, so as not to cause the buyer significant inconvenience thereby. To remove the defect, the seller will take over the goods at their own cost. If the nature of the goods requires it, the seller will carry out the disassembly of the defective goods and the assembly of the repaired or new goods, or will pay the costs associated therewith. If the buyer does not take over the goods after repair within a reasonable time, the seller is entitled to charge reasonable storage fees.
5. The buyer may demand a reasonable discount, or withdraw from the contract, if:
   • the seller refused to remove the defect or did not remove it in accordance with point 4 of this article,
   • the defect manifests itself repeatedly,
   • the defect is substantial, or
   • the goods do not have the characteristics under point 1 of this article.
6. The buyer cannot withdraw from the contract if the defect of the goods is insignificant.
7. The right arising from defective performance does not belong to the buyer if the buyer knew about the defect before receiving the item, or caused it themselves. In the case of goods sold at a lower price, the seller is liable only for the defect for which the lower price was agreed.
8. When purchasing used goods, the seller and the buyer may agree on a shorter period for asserting defects, but at least one year, however. This fact must be expressly stated when concluding the contract.
9. The buyer asserts the rights arising from defective performance with the seller through the contact details stated in these terms and conditions, or in person at the seller's premises. When asserting the right arising from defective performance, the buyer is obliged to prove that they purchased the item from the seller.
10. The seller will issue the buyer a written confirmation of when the right was asserted, what the content of the complaint is, and what method of handling the complaint the buyer requires. After handling the complaint, the seller will issue the buyer a confirmation of the date and method of handling the complaint.
11. The seller will decide on the complaint immediately, in complex cases within three working days. The complaint will be handled at the latest within 30 days from the day it was asserted, unless the seller agrees otherwise with the buyer. If the complaint is not handled within the specified period, the buyer is entitled to withdraw from the contract or demand a reasonable discount.
12. In the case of a justified complaint, the buyer has the right to reimbursement of the reasonably incurred costs associated with asserting the complaint.
13. In the event that goods of a different type, kind, or size were delivered to the buyer, the seller will ensure their exchange for the correct goods. A condition for carrying out the exchange is the return of the originally delivered goods in a condition corresponding only to their ordinary trying-out, i.e. without signs of use exceeding the extent necessary to determine their nature, characteristics, and functionality.

VIII. Delivery

1. The contracting parties may deliver all written correspondence to each other via electronic mail.
2. The buyer delivers correspondence to the seller at the email address stated on the seller's website. The seller delivers correspondence to the buyer at the email address stated in their customer account or in the order.

IX. Out-of-court dispute resolution

1. The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract.
2. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used in the resolution of disputes between the seller and the buyer arising from the purchase contract.
3. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of consumer disputes online and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).

X. Consumer reviews

1. The consumer reviews displayed on the seller's pages come exclusively from consumers who actually purchased the goods, as the possibility to add a review is tied to an order placed through the customer account.

XI. Final provisions

1. All arrangements between the seller and the buyer are governed by the law of the Czech Republic, and the competent courts are the Czech courts. This does not affect the rights of the consumer arising from generally binding legal regulations.
2. The seller is not bound by any codes of conduct in relation to the buyer.
3. All rights to the seller's website, in particular the copyright to the content, including the layout of the page, photos, videos, graphics, trademarks, logos, and other content and elements, belong to the seller. It is prohibited to copy, modify, or otherwise use the website or a part thereof without the seller's consent.
4. The buyer hereby assumes the risk of a change in circumstances.
5. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
6. The seller may change or supplement the wording of the terms and conditions, whereby the seller undertakes that at least 14 days before the effective date of the new terms and conditions, it will notify the buyer of the new wording, and if the buyer does not express disagreement with the new wording of the terms and conditions no later than on the day the new wording of the terms and conditions takes effect, it is deemed that they accepted the changes in full and have no objections. This provision does not affect the rights and obligations arising during the period of effectiveness of the previous wording of the terms and conditions.
7. An appendix to the terms and conditions is a sample form for withdrawal from the contract.

These terms and conditions take effect on 1 September 2025