Vrácení Zboží
Returns
& Warranty
At Sneakerstore, we guarantee a 14-day return period for any purchased item. The size does not fit or the product is not to your liking? You can send the goods back using the instructions below and we'll do the rest.
Return procedure
1. Fill in the form below
For manufacturing defects and damage to goods select "Complaints". For any other reason for returning goods, select "Return".
2. Package the shipment
Sneakers must be returned in the original manufacturer's box. Please ensure that you package the shipment properly, meaning placing the item in the outer protective cardboard box.
3. Send the returned goods back
Send the packaged goods to the address you can find below in the online form. In case of problems, contact us at info@sneakerstore.cz.
Return Policy
- The goods must be in the original box with no signs of wear or tear.
- The goods must contain all original components, including the Sneakerstore authentication tag, if attached.
- The goods must be returned in a protective cardboard box so as not to damage the original manufacturer's box.
- The maximum period for refunding funds for your returned order is 30 days from the date of withdrawal from the contract.
Tip: When trying on items (especially sneakers) for the first time (to test fit and comfort), make sure you only wear them indoors on a clean floor. If you think there is a chance you will need to replace them, we ask that you do not wear them outside. This eliminates the possibility of dirt, abrasions, etc. We cannot accept sneakers that have been worn, stained, washed or altered in any way.
Pickup point (zásilkovna)
Daniel Prachař
info@sneakerstore.cz
+420 605 462 003
Kavárna Sun Cafe
Horní lán 7, Olomouc 77900
General Address
Daniel Prachař
info@sneakerstore.cz
+420 605 462 003
Dolní novosadská 43/30, Olomouc 779 00
Online return and warranty form
More detailed information regarding the returns and warranty of goods in the Terms and Conditions.