Exchange of Unsuitable Gift
| Category: | Doplňkové služby |
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How can we help you?
Are the offered goods original?
Yes. All our goods are original.
Authenticity and 100 % condition of the goods are our priorities. For more information on how we ensure the authenticity of our goods, see Authenticity guarantee or visit our instagram profile and see for yourself.
Can you advise me on picking a size?/summary>
Yes, we will be happy to advise you. You can send your questions by clicking on the contact below using the form, e-mail, over the phone or using our chatbot. Alternatively, use our Sizing charts.
Is it possible to make a purchase without registration?
Yes. The entire purchase process can be completed without registration.
Nevertheless, we recommend that you register an account, which allows you to safely and easily access information about orders, payments, delivery addresses, etc.
What is your returns policy?
You have 14 days to return items. Just follow these steps:
1. Fill in the Online Form:
For warranty and returns, use our Online form. The Online Form must be completed before submitting your return or warranty claim, make sure you filled in the correct email address and order number, which can be found in the order confirmation email or the invoice.
2. Package the goods:
Place the items you want to return in the box. The shoes must be returned in the original box, including all accessories that are part of the product (laces, decorative accessories, stickers, etc.). Please ensure that you package the shipment properly (so-called doublebox method, the box of the goods is placed in a protective cardboard box) so that the goods can be safely delivered back to us.
3. Ship the returned goods:
Send the packaged goods to the address found in the Online Form mentioned in step 2. In case of problems, e-mail us at info@sneakerstore.cz.
The goods must be returned in their original condition, without signs of wear/damage.
For more information regarding the return policy, please refer to the section Terms & Conditions.
Any questions?
We are here to help you! If you have any questions, please contact us. Fill out our contact form via the button below and we'll get back to you as soon as possible.
Goods purchased with this service can be returned within 30 days. This option must be activated at checkout by adding the paid service to the shopping cart.
Terms of the Promotion:
The service is non-refundable and non-transferable.
It applies only to items in the specific order and cannot be added after the order is placed.
Orders without this service are subject to the standard 14-day return policy from the date of delivery.
What You Receive if You Use the Service:
After returning the goods, you will receive a gift voucher in the amount of the original purchase price.
The voucher is valid for purchases on our e-shop (it covers only the price of the item, shipping costs and the service fee are not included).
Voucher Terms:
The voucher is valid for 1 year from the date of issue.
It cannot be split into partial amounts or exchanged for cash.